FAQ

All AAWIRA orders are processed and dispatched within 24 to 48 hours of being placed. Once
shipped, delivery takes approximately 3 to 5 working days depending on your location. Delivery
times may vary due to weather, courier delays, or public holidays

Here is your order journey with AAWIRA:
• Order Confirmation — You'll receive an SMS or email confirming your order.
• Verification Call — Our team calls to confirm your details before processing.
• Order Processing — Your items are carefully packed within 24–48 hours.
• Dispatch & Tracking — Your package is handed to our courier with a tracking number.
• Delivery — Your order arrives at your doorstep within 3–5 working days

Yes! A digital invoice is automatically sent to your registered email after order confirmation. It
includes order number, product details, pricing, taxes, delivery charges, and billing/shipping
information. Didn't receive it? Contact our support team and we'll sort it out right away.

Payment is processed at checkout. The timing depends on your selected method:
• JazzCash — Deducted immediately upon completing the transaction.
• EasyPaisa — Processed right after you confirm payment in-app.

The Wishlist lets you save products you love for later without adding them to your cart. Benefits
include:
• Easily revisit your favourite AAWIRA products
• Plan future purchases at your own pace
• Get notified when a saved item goes on sale or is restocked
• Simply sign in and tap the heart icon on any product page to start saving.

We're sorry if that happened! Please follow these steps:
• Check the packaging for any visible damage before opening.
• Take clear photos of the product and packaging.
• Contact us within 24 hours of receiving your order with your order number and photos.
• We'll guide you through a smooth return or exchange process

We process orders quickly, so here's what's possible:
• Cancellation — Only possible before the order has been shipped. Contact us immediately.
• Order Changes — We cannot modify an existing order, but you can cancel and place a new
one.

Once your order is dispatched, we'll send you a tracking number and courier link so you can:
• Check your order's current status in real time
• View the estimated delivery date
• Follow your package as it makes its way to you
• Having trouble? Contact our support team and we'll look into it